Adopt A Garden/Highway Program Info.
Select to request "Adopt-a-Garden" or "Adopt-a-Highway" information. These programs are administered by the Public Works Department. The "Adopt-a-Spot" program is administered by the Parks & Recreation Department.
Animal Services - Trap Request
Select to request a humane trap for the capture of a cat or dog. The citizen must pick up the trap from Animal Control Office. A cash deposit may be required.
Basketball Goal In Right-Of-Way
Select to request the removal of a basketball goal from a public street, roadway or the city right-of-way.
Bulk Trash Pickup For Household And Tree Yard Debris
Bulk Trash Pickup for Household and Tree Yard Debris
Chesapeake Bay Preservation Area/Wetlands Issues
Select to report a possible violation of the Chesapeake Bay Preservation Area or other Wetland areas.
City Budget Inquiry
Select to inquire about a City of Chesapeake Budget Department Issue.
Commercial Vehicle - In A Residential Area
Select this online service request option to report vehicles, parked in a residential district, that are used for business, industrial, office or institutional purposes; having a sign painted/ affixed to the vehicle and are taller than 9 feet or longer than 22 feet. Smaller commercial vehicles are permitted in residential districts with limitations. If unsure if it is permitted, an inspector will verify if it is or not permitted by way of the request for inspection.
Corner Visibility
Select this online service request option to report fences, walls, hedges or other plantings or structures placed within a visibility clearance at intersections, commercial entrances and single-family/duplex residential entrances/driveways.
*-NOTE-* Reports involving vehicle(s) parked in the street blocking visibility is not covered under this ordinance section and should not be entered into this service request type. Refer concerns of vehicles parked on a public street causing a traffic hazard to Police Non-Emergency (for notification of hazard) at 757-382-6161 and/or Public Works (if No Parking signs are needed) at 757-382-2489.
D & P - Engineering Division
For questions or concerns related to drainage and stormwater designs for new developments (commercial and residential).
Dead Animal In Or Along Roadway
Select to request pick-up of dead animals located in the city's right-of-way or in the roadway. The city does not enter private property or dispose of pets or farm animals. Domestic animals may be taken to the City of Chesapeake Animal Services Building at 2100 S. Military Hwy for disposal at $.55 per pound. Shelter hours may be viewed through the following link: http://www.cityofchesapeake.net/Government/City-Departments/Departments/Police-Department/Animal-Services-Unit.htm
Debris Accumulation - Existing Property
***THIS SELECTION IS NOT FOR BULK TRASH PICK UP REQUESTS***
Select this online service request option to report a possible violation of debris accumulation on existing residential/ business property or vacant property. This request will result in a code compliance inspector visiting the location to investigate for debris accumulation.
*-NOTE-* If you are reporting debris along roadways/city right-of-ways, select the online service request option "Streets-Debris/Litter (Right of Way- Non Road)".
For reporting new construction debris/trash issues, please select the online service request option "Erosion_Sediment Issue-Construction Site" Service Request type.
Deep Creek Bridge
Deep Creek Bridge Project Concern
Development And Permits - General (For Referral Use)
Select to report new construction, building, electrical, plumbing and mechanical field VIOLATIONS not covered under a specific category. This will be used to refer/change to the proper SR type.
DO NOT SCHEDULE INSPECTIONS USING THIS SERVICE REQUEST. CALL 757-382-2489 BETWEEN 8:00AM-5:00PM, MONDAY THROUGH FRIDAY, EXCEPT HOLIDAYS. IF YOU PREFER, YOU MAY UTILIZE THE 24/7 Ebuild SYSTEM FOUND AT https://aca3.accela.com/Chesapeake/
Ditch - Blocked
Select to report a ditch that is blocked. Residents are reminded that it is illegal to dump leaves, grass clippings and debris into drainage systems. Ditches should never be burned or sprayed with defoliants. Vegetation in ditches provides stability to the banks and natural filtration of stormwater. Please note: the city does not clean leaves from ditches in residential areas.
Drainage Issue
Select to report issues associated with the city-owned storm water drainage system. The city does not work on private drainage systems.
DO NOT REPORT A SEWAGE BACK UP USING THE ONLINE SYSTEM. Report those issues by calling 757-382-2489 between the hours of 8:00am-5:00pm, Monday through Friday, except holidays. After regular business hours, on holidays and weekends, call 757-382-3550 to speak to a Public Utilities representative.
Erosion_Sediment Issue-Construction Site
Select to report erosion or sediment issues on active construction sites.
Fence And Shed Violations
Select to report fence and shed violations. This should only be used for a possible fence that is to tall or a shed which may not meet setback requirements. For no permit, please use "Working Without a Permit (Zoning Setback Enforcement)" service request. To report maintenance issues for a fence or shed, please use "Property Maintenance" service request.
Fire - Life/Safety Inspection Request
Select to request an annual life/safety fire inspection. This inspection may be required for State licensing.
Fraud, Waste, & Abuse - Chesapeake Audit
Select to report possible fraud, waste or abuse activity associated with the City of Chesapeake Government. "If you see something, say something." The system default address is 411 Cedar Road to maintain confidentiality.
Graffiti - City Owned Property/Right-Of-Way
Select to report graffiti on city owned property including the City's right-of-way, street signs, bridges etc.
Graffiti - Non-City Owned/Private Property
Select to report graffiti in your community, record the details, then enter a graffiti report on-line anytime. Citizens can also report graffiti by calling the City of Chesapeake's Customer Contact Center at 382-City (382-2489). If you observe someone drawing graffiti, please call 911 immediately.
For information on The Mayor's Task Force for the Prevention of Gangs, please visit NotOnOurWatch.com for helpful information.
Grass And Weeds -Too High
Select this online service request option to report grass and/or weeds, on private property, where an average height of such grass or similar vegetation exceeds 10 inches over 50% of the property. State law on grass maintenance enforcement does not apply to A-1 zoned properties and land being used for active farming, regardless if there is a residential structure.
*-NOTE-* Grass concerns along roadways/city right-of-ways should be reported to the city's Public Works Department through the online service request option "Grass Mowing-City Row-Public Roadway". If vegetation is covering a city sidewalk, report through online service request option "Streets- Vegetation Control in the ROW".
Grass Mowing - City Row - Public Roads Only
Select to request mowing of the grass and weeds within the City right-of-way, which includes medians or shoulders. The City does not mow medians located within sub-divisions. It is the neighborhood civic league, Homeowner Association or private resident's responsibility to maintain those areas. The city's mowing contract covers only medians located on public roadways and city right-of-ways. Grass is mowed on a 29 day cycle (weather permitting). Ditch front and back slopes are mowed only two times per year.
Historic Building Violation
Select to report concerns of changes made to the external appearance of a structure within the Historic South Norfolk Overlay District and without a Certificate of Appropriateness displayed. Do not report concerns of maintenance under this request. Please use "Property Maintenance within Historic District" service request type for general maintenance concerns.
Library Concern
Select to report management issues involving Library staff or programs. For other information, please visit "Chesapeake.lib.va.us" or call 757-410-7100.
Miscellaneous Request For City Services
Select this option to request a city service OR information not currently addressed in the available drop down list. DO NOT use this service request for Sewer Stoppages, Water Leaks or Fire Hydrant Issues. During normal business hours call 757-382-2489 for immediate assistance or call 757-382-3550 after normal business hours.
Missed Trash - Container
Select to report your BROWN trash container was not collected on your regularly scheduled collection day. City trash containers must be curbside by 7:00am on the scheduled pickup day. Report a missed container by calling 382-2489 before 8:30am on the business day following your collection day. If the container was curbside by 7am and missed on your collection day, Waste Management crews will make every effort to complete the collection within 48 hours if the schedule allows.
Parks And Recreation - Athletic Field Equipment-Maintenance
Select to request maintenance or repair of basketball, soccer, softball, football, etc. athletic field equipment.
Parks And Recreation - Park Or Shelter Maintenance
Select to request the maintenance and/or repair of City parks, play areas or park shelter buildings or equipment.
Pool - (Existing) Unsafe Conditions
Select this online service request option to report existing pools (not under construction) where the safety barrier has been compromised (fence/gate has fallen or fence/ gate removed).
*-NOTE-* To report unsanitary pool conditions of residential pools, select online service request option "Property Maintenance Violation". If there are unsanitary concerns of a public swimming pool in operation, those concerns should be reported to the Chesapeake Health Department at 757-382-8672.
Pool - (Under Construction) Unsafe
Select to report unsafe conditions surrounding residential pools under construction. Primarily deals with lack of fence/barriers around pools.
Portable Storage Containers/Dumpsters
Select to notify the Zoning Office of the placement or use of portable storage containers (no larger than 8'x8.5'x16). These include PODS, MODS and similar containers and is placed in the driveway of a single family residential property as well as containers for hauling of waste and debris (dumpsters) placed in the driveway of property zoned or used for residential property. NOTE: The City of Chesapeake does not provide portable storage or waste containers.
Property Maintenance Violation
Select to report violations of the Virginia Maintenance Code to include: missing paint on wood surfaces, wood deterioration, broken windows, falling soffit/gutters, roof damage, unsafe conditions, pools with green/black water, lack of sanitary facilities within a structure, electrical-mechanical-or plumbing issues of existing facilities within a structure, etc. (NOTE) If reporting overgrown grass or debris accumulation, report under "Grass & Weeds- Too High", "Grass, Weeds and Debris" or "Debris Accumulation" Service Request Type.
Property Maintenance Within Historic District
Select to report exterior Virginia Maintenance Violations located within the Historic South Norfolk Overlay District to include: missing paint on wood surfaces, wood deterioration, broken windows, falling soffit/gutters, roof damage, etc.
Recreational Vehicle - In Front Yard Residential
Select to report recreational type vehicle parked in the front yard of residential property. This applies only to vehicles on the yard (anywhere between a house and the street, which includes a side yard). Vehicles can include trailers, campers, boats, jet skis, race cars, car trailers, etc. (licensed and unlicensed). If vehicle is located on any property that is not zoned residential, please use ZONING VIOLATION-GENERAL.
Sidewalk Repair
Select to report or request sidewalk repair. Since sidewalks are typically constructed of concrete cracks can develop at locations other than formed joints. The first priority of sidewalk maintenance is to remove tripping hazards that may occur. If you are requesting new sidewalk installation, please contact the Customer Contact Center at 382-2489 or email customercontactcenter@cityofchesapeake.net for assistance.
Sign - Installation - Engineering
Select to request sign installation. The City will not place signs in any median except traffic control signs. Signs identifying "Neighborhoods" are the responsibility of the Homeowners Association or Civic League.
Sign - Maintenance/Repair
Select to request street sign repair.
Sign - Visibility Obstruction
Select to report when the visibility of a sign (stop, yield, etc.) is obstructed.
Street Light - Repair Request
Select to report street light outages. If possible, please have the power pole identification tag information available when reporting the problem. The tag will list a combination of letters and numbers. This information helps process your request. The City notifies Dominion Energy of outages called in by citizens as a courtesy. Outages are typically resolved within 10-15 work days. If the problem is more than a burnt-out bulb, repairs may take longer.
Streets - Curb And Gutter Damage
Select to report a damaged curb and/or gutter.
Streets - Debris/Litter (Right Of Way - Non Road)
Select to report debris or litter located in the city's right-of-way. For objects in the ROADWAY that may affect traffic, please call the Customer Contact Center at 757-382-2489 between the hours of 8 am - 5 pm, Monday through Friday. To report objects in the roadway after the Customer Contact Center's regular business hours, please call the Police Department's non-emergency number 757-382-6161.
Streets - Ice/Snow Reported
Select to report Ice/Snow however, the City of Chesapeake only clears the following
Emergency Routes These roads connect traffic flow to hospitals, interstates, and the neighboring cities, as well as providing essential north/south and east/west corridors across the City.
Primary Routes These are high-volume roads serving as significant travel and collection systems for Emergency Routes.
Secondary Routes These are moderate-to-low traffic corridors that channel traffic from neighborhoods to primary roads or provide useful connections for travel and services.
Please note: Due to the demand of limited resources, the snow response plan does not include plowing or spreading on neighborhood streets.
Streets - Pavement/Crossmark Marking
Select to request marking or repainting of street lines or crosswalks.
Streets - Pothole Repair
Select to report or request pothole repair. The normal response time for pothole repair during the summer months is 3-4 days. Response time in winter months is longer, depending on weather conditions and the availability of supplies.
Streets - Shoulder Repair
Select to report or request road/street shoulder repair.
Streets - Vegetation Control In Row
Select to request removal of built-up grass, weeds, and debris from the curb & gutter in the city right-of-way along primary streets. Perform edging in the right-of-way along sidewalks and curbs in non-residential areas. Trim the bushes and trees along sidewalk.
Traffic Calming
Used for request for traffic calming.
Traffic Engineering - School Zone Issue
Use for School Zone Issues, but not for tickets issued by photo systems.
Traffic Signal Installation (New)
Select to request the installation of a NEW traffic signal. Please do not use this request to report a signal maintenance issue on an existing traffic light. Please do use this request to ask for a new street light installation. Instead, please call the Customer Contact Center at 757-382-2489 during regular business hours.
Traffic Signal Maintenance
Select to report malfunctioning traffic lights including issues such as burnt out bulbs, flashing lights or cycle timing of the traffic light.
Trash Can-Repair
Select to request the repair of a damaged city-issued trash container. The City will replace damaged or missing wheels, lids, hinge pins, etc. at no charge to the resident provided damage is due to normal wear and tear. Please do not use this service request type to request the replacement of a city-issued container due to large cracks or holes in the can. Select Trash Can Replacement to request a replacement can.
Trash Can-Replacement
Select to request the replacement of a city-issued can for an existing home. The damaged container should be left curbside on the next scheduled collection day and the following business day. If your collection day is Friday please leave can curbside Friday and following Tuesday for replacement. For cans damaged by fire/vandalism, the citizen must purchase a replacement can for a fee of $68.90 at any Treasurer's Office. To request a City container for a NEWLY constructed home, select "Trash Container - Residential New Construction (Brown Can)". City-issued cans are evaluated and replaced at the field supervisor's discretion based on the degree of damage.
Trash Can-Residential New Construction (Brown Can)
Select to request a city-issued brown trash container for a newly constructed home. The City provides one container at no charge. You may purchase a second container for a one-time fee of $68.90. You must prepay for the container in person at any City Treasurer's Office or mail the payment to the Treasurer's Office at 306 Cedar Rd., Chesapeake, VA, 23322. Specify the payment is for a second brown trash container. The City will collect a maximum of two brown containers per household.
Vehicle - Inoperable In Residential
Select to report a vehicle damaged beyond reasonable repair, missing a license plate or inspection sticker. Vehicle must be on PRIVATE residential property to be reported here. If located on a private property that is not zoned for residential use (business use, industrial use, office/institutional) it must be reported under ZONING GENERAL service request. For concerns over inoperable/abandoned vehicles parked on a public street, please report to Police Department, Non-Emergency at 382-6161. This request intake cannot be used for vehicles parked in the public street.
Water (Drinking) - Quality
Select to request or report information relating to water (drinking) quality. However, if this is an EMERGENCY situation between the hours of 5:00pm and 8:00am, Monday through Friday, anytime on the weekend, or whenever city offices are closed due to inclement weather, please do not file this report on-line. Call (757) 382-3550 to speak to a Public Utilities representative.
Working Without A Permit (Building, Plumbing, Mech. Or Gas)
Select to report residents and/or contractors working without a permit. This is to report building and/or electrical, plumbing, mechanical or gas installations without a permit.
Working Without A Permit (Zoning Enforcement)
This is to report construction without a permit that is enforceable under the Zoning Ordinance for setback requirements, if applicable, for sheds, accessory structures, fences and additions to existing buildings on the property.
Zoning Violation -General
Select to report a possible zoning violation that is not covered elsewhere in the list supplied.
